Customer ServiceContact Us

Product Quality

Customers expect product quality to be reliable and without exception.

To that end, Marathon Petroleum Corporation (MPC) relies on a Product Quality group that is responsible for managing product specifications and quality sampling/testing programs. The group performs quality audits of MPC facilities and provides quality-related technical support to other internal MPC organizations and their customers. If needed, they lead incident response and investigation efforts.

In addition, Product Quality also leads a MPC cross-organizational Quality Committee. The focus of this committee is to perpetuate a quality culture throughout MPC and drive continuous organizational improvement. This effort is accomplished through the use of effective management systems, monitoring the effectiveness of quality assurance controls, and resourcing investigation teams and work groups. Communicating audit findings/recommendations, best practices, lessons learned, and changes in the regulatory environment fosters a culture of continuous improvement.